This consultation seeks views on options to improve the provision of consumer advocacy in the telecoms sector, by appointing a well-resourced independent body to:

• Provide direct support and advice to consumers, particularly the most vulnerable;
• Conduct more research to better understand and highlight where the consumer experience can be improved; and
• Better represent consumers in key public debates in relation to digital infrastructure.

To take part in the survey follow this link:

https://www.gov.uk/government/consultations/open-consultation-on-reforming-consumer-advocacy-in-telecoms

The consultation closes on 14th October 2019